It’s Not The 1% Who Create The Jobs, It’s The Customers

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Ha. So “Finally, A Rich American Destroys The Fiction That Rich People Create The Jobs” published on Business Insider. (Thank you Nat Billington for sharing this).

Successful advertising entrepreneur Nick Hanauer suggests that it is not the 1% of wealth generating and low tax paying entrepreneurs that drive economic value. It is the gigantic mass of middle classes, the customer base of which enterprise depends on, which bring the vast economic power. But these guys have been pummeled, all over the world, by taxes that reward the 1% at their expense. I would add that the middle classes have also been pummeled by the fallacy of debt-driven consumerism. This group have been encouraged to overspend by spending money that is not actually theirs, in order to keep the economy growing and the 1% getting richer.

I have suggested a need for a Shared Value Academy that makes use of the vast economic and human capital that is the ‘expanding middle class’. Nick Hanauer is right to suggest that it is this segment of society that economies depend. It is very evident here in Brazil. But there is a third way that does not only depend only on the purchasing power of middle classes but that includes them in the value chain, so that they too can share the value created through enterprise. Apple has been hugely successful at enabling this with the iPhone/IPad application revolution, albeit to a wealthy / upper middle class base who can afford its products and to invest in the application development cycle. IBM have recognised the need to integrate its customers within its supply chain. It is incubating ‘customer-entrepreneurs’ all over the world working on clean tech solutions that align with IBM’s Smater Planet vision. IBM ensure their technology is embedding within their customer’s solutions, so that overtime, both parties share the value together. On a completely different scale AirBnB has created a platform that enables its customers to become entrepreneurs – renting our spare capacity in the home and connecting people all over the world.

Expanding Capitalism with the Expanding Middle in mind?

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November-December 2011

How can businesses help citizens across the globe bridge challenges posed by environmental, economic and social pressures to become responsible consumers? (Paul Polman, CEO Unilever)

I spent the day with Anderson França otherwise know as Dinho (@Dinho_Rio), who I was introduced to by Jimmy Greer – the man behind a lot of great knowledge about Brazil, social business and currently writing a book with Umair Haque on post-consumerism.

Anderson and his smart and sassy colleague Jessica took first took me to the infamous Café Columbo in Centro Rio, and then to a Favela, where we spent hours discussing the next model of enterprise for Brazil and behind-NGO models. Anderson spent five plus years working with Afro Reggae in the Favelas; before that he spent time teaching music in the Favela communities. He talks of the ‘myth of Favelas’, referring to the untouchable and helpless image of the Favelas portrayed to the outside world, which he feels the many NGOs play to.

Today he is the founder of Dharma Comunicação (@DharmaAgencia). Dharma’s mission is to leapfrog government and NGO intervention in the Favelas and to champion social change agents inside the communities. He wants to create a social venture accelerator inside the Fevalas and to promote a true image of the human potential within these communities.

Dharma’s core asset is the relationships Anderson has with the communities and his ability to mobilize members of Favela, civil society and brands, to get to truly understood needs and opportunities. Dharma recently brought together a significant group of stakeholders for Telefonica to explore the role of mobile tech and social innovation. He says brands struggle to understand these communities too; they just do not have the embedded relationships required to understand the needs and arrive at high impact solutions that will be embraced and owned.

Anderson and Jessica took me to Complexo do Alemão, one of Rio’s many Favelas, with nearing 100,000 inhabitants. Read More…

The Expanding Middle class – Can IKEA serve this demographic with sustainable solutions?

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November-December 2011

Brazil usually relies on social demographic to segment the market, classified as classes A, B, C, D, and E. A classification referenced a lot in general conversation in Brazil.

In Brazil, the ‘Expanding Middle’, as defined by Goldman Sachs, might be described as classes E and D moving into C. These are people who typically have not finished high school (often semi-educated) and in low paid jobs such as housemaids, bartenders etc. but are increasingly moving out of this situation. Andréa Novais has written a clear definition on Brazil’s social classes in The Brazil Business. (It is striking to me how much class, and these distinct classifications, are used to describe civil society in every conversation). READ MORE… Read More…